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Home > BMC Training > Remedy > IT Service Management -ITSM > BMC Remedy IT Service Management 8.1: Whats New For Administrators (WBT)

CourseDescription

BMC Remedy IT Service Management 8.1: Whats New For Administrators (WBT)

The BMC Remedy IT Service Management 8.1: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1, using examples and quizzes to ensure that the experienced 8.0 users gain the knowledge necessary for 8.1 proficiency. In addition, some new features in BMC Atrium Core 8.1 and BMC Remedy AR System 8.1 are also covered in this course.

ScheduleDetail

Code: SPPT-ITWA-0810
Duration :1 Hours
Certified by: BMC

The BMC Remedy IT Service Management 8.1: What’s New for Administrators online course is designed for ITSM application administrators with previous BMC Remedy IT Service Management 8.0 education and experience. This self-paced course introduces participants to the new features in ITSM 8.1, using examples and quizzes to ensure that the experienced 8.0 users gain the knowledge necessary for 8.1 proficiency. In addition, some new features in BMC Atrium Core 8.1 and BMC Remedy AR System 8.1 are also covered in this course.

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CourseTabs

  • Course Objectives
  • Prerequisites
  • Key Roles
  • Syllabus
  • Describe the simplified installation procedure for BMC Remedy ITSM Suite 8.1
  • Define and describe IPv6
  • Identify the need for a move from IPv4 to IPv6
  • Describe the extended scope of data loading in ITSM to include services and service relationships
  • Identify the updates to the multi tenancy model
  • List the new ITSM calendar (Next-Generation calendar) configuration steps
  • Describe the email-based approval for the ITSM applications
  • Learn how to configure the AR System Email HTML template
  • Identify the Standard Rules Editor and Precedence Set Editor user interfaces enhancements
  • Describe the new simplified user interface for Atrium Single Sign-On v8.1
  • Identify the updates around Atrium Integrator and Atrium Integration Engine
  • Identify enhancements to overlays – Granular Overlays
  • Identify updates to BMC Remedy Migrator and RTF

Required Prerequisites

  • BMC Remedy IT Service Management 8.0: Administering – Part 2

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

1. COURSE INTRODUCTION

  • ITSM 8.1 improvements:
    • Next-Generation calendar
    • Email-based approval
    • ITSM usability improvements
  • Simpler configuration of Atrium SSO and Reconciliation Engine
  • Simplified Installers
  • Enhanced Overlays

 2. BMC REMEDY ITSM SUITE 8.1 ENHANCEMENTS

  • Simplified installation
  • Simplified product choices in Remedy ARS Installer
  • IPv6 enablement
  • Multi tenancy model updates
  • Email-based approval for ITSM applications
  • New ITSM Calendar configuration considerations

3. ATRIUM CORE 8.1 ENHANCEMENTS

  • Standard Rules Editor and Precedence Set
  • Editor user interfaces enhancements
  • New simplified user interface for Atrium Single Sign-On v8.1
  • Atrium Core 8.1 Atrium Integrator
  • Atrium Integration Engine – End of Life

4. BMC REMEDY ACTION REQUEST SYSTEM 8.1 ENHANCEMENTS

  • Overlays enhancements (granular overlays)
  • BMC Remedy Mid-Tier, BMC Remedy Migrator, and RTF updates