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Home > BMC Training > Remedy > IT Service Management -ITSM > BMC Remedy ITSM: Process Designer (WBT) Curriculum

CourseDescription

BMC Remedy ITSM: Process Designer (WBT) Curriculum

This course provides BMC Remedy IT Service Management administrators with the concepts and skills needed to incorporate best practices when installing and configuring Process Designer. This course gives participants an overview of the Process Designer architecture and installation process, and reviews how to create, edit, and deploy Process Designer processes. Additionally, participants will learn basic guidelines for implementing processes in SRM and ITSM.

ScheduleDetail

Code: SPPT-RIPD-0800
Duration :5 Hours
Certified by: BMC

This course provides BMC Remedy IT Service Management administrators with the concepts and skills needed to incorporate best practices when installing and configuring Process Designer. This course gives participants an overview of the Process Designer architecture and installation process, and reviews how to create, edit, and deploy Process Designer processes. Additionally, participants will learn basic guidelines for implementing processes in SRM and ITSM.

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CourseTabs

  • Course Objectives
  • Key Roles
  • Syllabus
  • Explain Process Designer architecture
  • Install Process Designer for use in out-of-the-box ITSM applications
  • Create, edit, view, and deploy processes
  • Implement processes in SRM
  • Attach processes to SRD
  • Describe how Process Designer integrates into incident, problem, change, and work order fulfillment requests

Users

  • Use BMC Remedy Asset Management to perform their own job
  • Understand how to use the application as it was designed, in such a manner that data entered and retrieved is accurate and applicable

Managers

  • Oversee the usage and implementation of BMC Remedy applications, as well as those that use the solution
  • May be a functional manager, line-of-business manager, or supervisor

Application Administrators

  • Configure and maintain BMC Remedy Asset Management data
  • Understand each role available within the application
  • Deploy the application to the Mid-Tier, if applicable

Developers

  • Maintain, deploy, and troubleshoot BMC Remedy Asset Management
  • Modify existing workflow or building additional workflow after extensive analysis

Module 1: Overview and Concepts

  • Explain ITSM Process Designer architecture
  • Describe how Process Designer components work together to give intelligent and interactive process control to ITSM applications
  • Review use-case examples
  • Provide a technical overview of how to create, deploy, link and use a process in a service request
  • Explore Process Designer capabilities in finer detail

Module 2: Installation

  • Explain how to determine compatibility
  • Demonstrate the end-to-end installation process for Process Designer
  • Explain how to troubleshoot issues
  • Provide best practices in configuring the server side ARID plug-in
  • Advise on maintaining and archiving Process Designer data records

Module 3: Creating and Editing Processes with the Designer Client

  • Launch the client
  • Create process templates
  • Maintain process templates
  • Gain knowledge of advanced process logic
  • Configure supporting data

Module 4: Implementing Processes with SRM

  • Create, attach, and use Process Designer processes with SRM
  • Explain the functionality and use of specific automated process actions with SRM
  • Demonstrate use cases illustrating how Process Designer can be used to extend the SRM experience
  • Demonstrate the interactive integration objects that an end user will encounter

Module 5: Process Designer Integration with ITSM

  • Review how Process Designer works with ITSM applications
  • Review criteria for selecting Process Designer processes for ITSM requests
  • Use task actions
  • Use Process Designer Wizard to get user input, eliminating need for Remedy development or customization
  • Review the Process Designer graphical display for requests
  • Explain the steps for implementing Designer process in ITSM